CONTACT US

Welcome to the official contact page of Mivvi Shell. We greatly value every customer’s consultation, feedback, suggestion and after-sales inquiry. At Mivvi Shell, we are committed to providing every global customer with professional, efficient, standardized and thoughtful customer support service. To ensure stable, unified and high-quality communication experience for all users, we adopt a centralized and standardized email communication system as our only official contact channel. There are no telephone hotlines, no social media accounts, no third-party online chat platforms, and no other temporary contact methods. All business communications, including pre-sales consultation, product matching inquiry, order consultation, logistics tracking, after-sales problem handling, product quality feedback, style customization consultation, cooperative negotiation and other related matters, are uniformly accepted and processed through our official business email.

Our exclusive official business email address is: customerservice@mivvishell.com

This dedicated email channel supports 24-hour all-day contact without time limit and offline interruption. Whether you send your inquiry during working hours, late at night, on weekends or on holidays, your email will be successfully received and recorded by our customer service system. We have arranged a professional customer service team to monitor and sort out email messages in real time every day to ensure that no valid customer message will be missed or delayed. We strictly implement an efficient response mechanism, with a standard reply within 2 hours after receiving your email. For conventional consultation and simple problem feedback, we will complete the reply and solution guidance within 2 hours; for complex problems that need further verification, sorting and confirmation, we will first reply to confirm the receipt of your message within 2 hours, and follow up with a detailed processing result and solution as soon as possible.

To help customers clearly understand the scope of email service processing, we hereby clarify that all business-related demands can be fed back through our official email. Common consulting contents include product style introduction, material parameter description, mobile phone model adaptation confirmation, product size and functional attribute inquiry, order placing guidance, inventory status inquiry, delivery cycle and logistics distribution problems, product installation and use skills, daily maintenance methods of phone cases, product quality problems, defective product replacement application, after-sales protection consultation, return and exchange process consultation, customer experience feedback, product improvement suggestions, new style customization suggestions, wholesale and cooperation intention consultation, brand and store-related business inquiries, and other personalized service demands. No matter how simple or professional your question is, our customer service team will provide targeted, detailed and patient reply content.

In order to improve communication efficiency and solve problems for you faster, we recommend that you clearly describe your demands, problems and related information in detail when sending an email. For order-related problems, you can attach your order number and relevant problem description; for product quality and after-sales problems, you can attach corresponding picture descriptions and detailed problem phenomena; for personalized consultation and demand feedback, you can clearly put forward your questions and ideas. Complete information can help our customer service team accurately locate the problem, quickly confirm the situation, and provide you with the most accurate solution at the first time, effectively shortening the overall processing cycle.

While focusing on online customer service communication, we also retain our official offline physical business address to support standardized store operation and business filing. Our offline business address is: Chuangye 1st Road, Xin’an Street, Bao’an District, Shenzhen City, Guangdong Province, China, and the corresponding postal code is 518101. This address is our official registered business address, which is mainly used for enterprise business filing, official document receiving, business audit and standardized operation management. Since we uniformly adopt email remote customer service mode for all customer consultation and after-sales services, this offline address does not support on-site customer reception, on-site consultation and on-site after-sales processing. All customer service business still needs to be completed through our official email channel.

Mivvi Shell has always adhered to the service tenet of integrity, efficiency, professionalism and customer-oriented. We clearly set unified and standardized contact channels, aiming to avoid information omission, response delay and communication confusion caused by multiple contact channels, so that every customer can enjoy a stable, safe and efficient communication experience. Compared with scattered social media messages and temporary online consultations, email communication can effectively record all your consultation content and our reply results, which is convenient for both parties to check, follow up and trace the whole process of business processing, ensuring that every problem can be properly solved and every customer’s rights and interests can be fully guaranteed.

We always maintain a positive and rigorous service attitude, take every customer’s demand seriously, and constantly optimize the email response efficiency and service quality. The 24-hour online email service and 2-hour fast response mechanism are our basic service commitments to every customer. No matter you are a new customer consulting for the first time or an old customer with long-term trust and support, we will provide you with the same high-standard and meticulous customer service. If you have any questions, needs or suggestions, please feel free to contact us via our official email. We look forward to communicating with you and bringing you a reassuring and satisfying shopping and service experience.